My diverse employment history has bestowed upon me an array of skills that I believe have prepared me  to face many challenges in the IT field.

My  recent positions at the New York Hall of Science have granted me much opportunity to augment my experience and skills that would be very applicable to providing solutions to home/SOHO technology challenges.

Working as a senior science instructor, I  obtained extensive opportunities to conduct professional and staff development programs for teachers often involving pedagogy, content as well as  the myriad uses of many forms of educational technology; such as computers, probeware, digital imaging, microscopy,as well as video editing.  Working as the Supervisor of distance learning I was responsible for establishing the technology and curriculum to facilitate interactive video conferencing. One of my responsibilities was Help Desk/ Network support for the Education department.  I contended with many issues such as,  both wired and wireless connectivity issues, printer access issues, mail client troubleshooting and browser issue. Further I was responsible for  backing up data, software and anti-virus updates, setting up new systems, hardware replacement and an assortment of other perpetually rising issues.

Working at Consulvation permitted me the opportunity to assist in providing networking solutions for small businesses. We designed, implemented, remotely monitored and troubleshoot networks to resolve issues such as legacy components, growth, and security; or to provide ecommerce solutions. Further my temp position as a Desktop support technician at the Computer Career Center involved the support of several hundred client systems as well as the Ghosting of hard drives whenever needed.

My prior position as a teacher had granted me the opportunity to teach science to many young adults in a formal setting. I was responsible for the science education of approximately 120 students. I also maintained and troubleshooted a computer node in the back of my classroom and I often troubleshooted and maintained the classroom nodes for my colleagues. My educational pursuits have permitted me to obtain  a BS in Biology, a Masters in Science Education, a NYC Teacher License , A+, Networking+, I-Net+ and MCP certifications. I am currently pursuing Server+ and Security+ certifications, and should be obtaining my NC teacher license very soon.

Masters in Science Education

Queens College, City University of New York

B.S.- Biology, Minor - Secondary Education, NYS and NYC & NC Teacher Certification

Access Computers School NT 4.0 Track

COMPUTER CAREER CENTER

MCSE NT 4.0/2000; CCNA program

MCP, A+, Networking+ , I-Net+ Certified

Experience

New York Hall of Science Sept 2005-Apr 2006

Supervisor of Distance learning and tech services

• Research, develop and implement technology needs for Virtual Visits

• Review, develop, and implement quality instructional programs for Virtual visits

• Train all necessary staff required to run Virtual visits

• Market and sell Virtual visits to local and national audiences

• Create and research innovative approaches to use the technology to create new programs

• Teach lessons as necessary.

• Maintain and supported the Department of Educations PC and Mac clients.

• Installation and maintenance of computer hardware.

• Support and maintained wired and wireless network infrastructure.

• Resolved inter and intranet connectivity and well as printer issues.

• Troubleshoot browser and email client issues.

• Implemented a Dantz retrospect backup server

• Drive image clients

New York Hall of Science Oct 2002-Sept 2005

Senior science Instructor

• Developed and implemented curricula for K-12 programs

• Taught various workshops and outreaches to students and parents of public and private schools.

• Provided professional development training for teachers in content and inquiry-based learning.

• Adjunct Professor for graduate level Environmental Microbiology course and Astronomy courses in association with Touro College.

• Created and established educational programs for science after school clubs

Consul-vation Co. Feb 2002- Oct 2002

Network Consultant

• Design, establish, monitor and maintain networks for small businesses.

• Provide and implement solutions for network infrastructure upgrading, ecommerce, and network security.

• Troubleshoot problems for existing networks encompassing both hardware and software support.

Computer Career Center May 2002-Aug 2002

Temporary Desktop Support Technician

• Provide desktop support for the client stations in the entire school.

• Ghost the hard drives for each client whenever needed.

SpectrumDsl June. 2000- Feb 2002

Technical support

• Provided internal Desktop support in a Windows 98, NT, and 2000 networked and mobile environments.

• Provided customer and technical support coverage on the Spectrumdsl product lines including the (SDSL, ADSL, RADSL, IDSL), Dial-up, ISDN, and T-1.

• Configured Flowpoint and Netopia, and Cisco 675 routers for broadband connectivity to the Internet and Wide area network (WAN).

• Performed troubleshooting sessions and configurations of the TCP/IP protocol suite.

• Actively utilized tools such as ping, tracert, neo trace, nslookup, whois, finger, and telnet.

• Performed DNS services, Gateway, IP addressing and Win Configurations for various End users and businesses.

• Supported, configured and diagnosed popular internet applications such as MS Internet Explorer, Netscape Navigator and Communicator suite, MS Outlook, Outlook express

New York City Board Of Education Sept. 1996 – June 2000

J.H.S 157

Regents Biology Teacher

• Created lesson plans on a daily basis.

• Taught Biology as well as ESL Earth science classes.

• Responsible for managing the class to facilitate learning.

• Maintained and troubleshoot computer systems in the class.

Matrix Insurance Brokerage Group Inc. Jan. 1994- March 1998

Network Consultant/Tech support

• Established and maintained a 10 client network

• Maintained, supported and updated systems and the network periodically.

Skills: Familiar with

Microsoft Office suite

Windows XP, 2000, ME, 98, 95

MAC OS 9 and X

Various browsers and mail clients

TCP/IP protocol suite